Information about 2019 Novel Coronavirus (COVID-19) Infection
Consultation, medical examination and testing system for the 2019 Novel Coronavirus (COVID-19)Infection
- If you have symptoms such as a fever, cough, loss of taste and/or smell, etc., please first call a nearby medical institution (clinic or hospital of your local area).
- Please undergo a medical examination at a time specified by the medical institution. PCR testing for detecting COVID-19 or the influenza virus is conducted based on the diagnosis of a doctor (or you will be referred to a medical institution that can carry out PCR testing)
- If you do not have a family doctor or if your inquiry is at night or during a time when medical institutions are closed, please contact the Kyoto Novel Coronavirus Medical Consultation Center.
Kyoto Novel Coronavirus Medical Consultation Center
Operating hours: 24/7 support
Telephone number: 07
＜Supported languages: English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Thai＞
※Vietnamese support is only available from 10:00 - 20:00
※Thai support is only available from 9:00 - 18:00
For other language support services, please contact Kyoto Prefecture Multilingual Living Consultation Service.
(Available from 10:00 – 17:00 (except for the second and fourth Tuesdays of each month, and during the New Year’s holidays)
To all prefectural residents and visitors
Please abide by the following points:
These should be carried out alongside any other measures you would normally take to protect yourself against influenza.
2019 Novel Coronavirus (COVID-19) Infection
With the ongoing coronavirus infection, it’s important to understand what the symptoms are and how to best protect yourself and limit the spread of infection.
- The main symptoms are a fever, coughing, general fatigue, and a loss of taste and/or smell. There are cases where COVID-19 can lead to pneumonia and, ultimately, death.
- Infection occurs most commonly when in close proximity to other people, avoiding the “three Cs” is a simple way to remember this. The three Cs are closed spaces, crowded places, and close-contact settings, do your best to avoid these conditions.
Key points for washing your hands
- After washing your hands, dry your hands thoroughly with a clean towel or with disposable paper towels. When using alcohol-based hand sanitizers, thoroughly rub it into your hands until dry. (If you leave your hands wet, the virus has a chance of surviving and sticking to your hands.) Make sure to wash each finger individually and thoroughly, along with the tips and the nails.
- When your hands have touched various surfaces, there is a chance that germs could be present. Before washing your hands, do not touch your eyes, nose, mouth and other parts of you face as it increases the risk of infection.
About wearing a mask
- Wear a mask to avoid possibly passing on infections to other people.
- When meeting with people face to face and you’re coming into close contact (a distance of approximately 2 meters, or the length of space for both people to reach out their arms) for set periods of time, and environments where you will be mixing with large numbers of people, there is a high risk of infection. To protect yourself in situations where it’s easy to spread infections, you should consistently wash your hands and follow mask wearing rules.
- Wear the mask correctly (Firmly covering up to and including your nose)
- Be sure to wear a mask when going to crowded places, when near people who are sneezing or coughing, or when you yourself have been coughing or sneezing.
- When wearing a mask, refrain from touching it when possible.
These measures aren’t just to prevent the spread of 2019 Novel Coronavirus (COVID-19) Infection, but also to prevent the spread of influenza and the common cold. Please follow the fundamentals of infection control measures.
Further information for the infection can be found at the Ministry of Health, Labour and Welfare's webpage listed below:
Support systems for International Residents and tourists
For living support for international residents, please contact the Kyoto Prefecture International Residents General Consultation Service：https://www.kpic.or.jp/english/information/livingconsultation.html（External link）
For the support systems that are available to working international residents, please contact the International Residents Labour Advice Dial service：
For Foreigners Working in Companies https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/koyou_roudou/koyou/jigyounushi/page11_00003.html（External link）
Telephone Consultation Service for Foreign Workers https://www.checkroudou.mhlw.go.jp/soudan/foreigner_eng.html（External link）
Japan National Tourism Organization (JNTO) operates a visitor hotline 24 hours a day, 365 days a year.Please feel free to call for tourist information or assistance in case of accidents or emergencies including novel coronavirus. Support is available in English, Chinese,and Korean,please contact them using the following number：050-3816-2787
Miscellaneous links for further information
【Ministry of Justice】Information about the Novel Coronavirus（easy Japanese）
【Council of Local Authorities for International Relations（CLAIR）】Information about the Novel Coronavirus（easy Japanese）
【AMDA International Medical Information Center】The New Coronavirus Multilanguange Consultation Center
【NHK WORLD】Information about the Novel Coronavirus
【Ministry of Justice】Information related to New Coronavirus Infection(COVID-19) from Immigration Services Agency
【Organization for Technical Intern Training】Information for technical intern trainees
Update of 2019 Novel Coronavirus (COVID-19) Infection
- 【September 10th,2021】 Information on the large-scale Moderna vaccination program managed by Kyoto Prefecture(September 10th, 2021)（PDF：181KB）
- 【August 17th,2021】State of Emergency in KyotoPrefecture（PDF：240KB）
- 【August 17th, 2021】AstraZeneca Vaccine（PDF：109KB）
- 【August 12th, 2021】Upcoming measures based on the spread of COVID-19 infection（PDF：252KB）
- 【July 30th, 2021】To the residents of Kyoto Prefecture（PDF：43KB）
- 【July 30th, 2021】Priority COVID-19 Measures in Kyoto Prefecture（PDF：224KB）
- 【July 21st, 2021】Upcoming measures to curb a resurgence of COVID-19（PDF：183KB）
- 【July 8th, 2021】Upcoming measures to curb a resurgence of COVID-19（PDF：172KB）
- 【June 21th, 2021】To the residents of Kyoto Prefecture（PDF：92KB）
- 【June 18th, 2021】Stronger COVID-19 measures（PDF：229KB）
- 【June 11th, 2021】Information on the large-scale vaccination program managed by Kyoto Prefecture（PDF：120KB）
- 【May 28th, 2021】To the residents of Kyoto Prefecture（PDF：41KB）
- 【May 28th, 2021】State of Emergency in Kyoto（PDF：169KB）
- 【May 18th, 2021】State of Emergency in Kyoto（PDF：240KB）
- 【May 18th,2021】To all those residing in and operating businesses in Kyoto Prefecture（PDF：95KB）
- 【May 7th, 2021】State of Emergency in Kyoto（PDF：227KB）
- 【May 7th, 2021】Measures for everyone to prevent the spread of infection!（PDF：89KB）
- 【May 7th, 20219】To the residents of Kyoto Prefecture（PDF：51KB）
- 【April 28th, 2021】To all residents and business owners of Kyoto Prefecture （PDF：84KB）
- 【April 23rd, 2021】A state of emergency in Kyoto（PDF：254KB）
- 【April 23rd, 2021】Basic measures to prevent a resurgence in infections（PDF：88KB）
- 【April 16th, 2021】Sronger COVID-19 Measures in Kyoto（PDF：150KB）
- 【April 16th, 2021】Request to prevent a resurgence in infections（PDF：91KB）
- Stronger COVID-19 Measures in Kyoto（PDF：140KB）
- 【March 18th, 2021】Upcoming measures to prevent a resurgence of COVID-19 infections（PDF：139KB）
- 【March 10th, 2021】Measures to prevent resurgence of COVID-19 infection on the next stage（PDF：140KB）
- 【February 26th, 2021】Transitioning from the state of emergency to the next stage（PDF：142KB）
- State of emergency in Kyoto Prefecture to prevent the spread of the novel coronavirus infection（PDF：126KB）
- 【February 22nd, 2021】Upcoming measures based on the current situation of COVID-19 infection cases（PDF：102KB）
- 【January 12th, 2021】State of emergency in Kyoto Prefecture to prevent the spread of the novel coronavirus infection （PDF：126KB）
- 【January 8th, 2021】Upcoming measures based on the spread of the COVID-19 infection cases（PDF：186KB）
- Message from the Kyoto Prefectural Government, Kyoto Medical Association, etc.（PDF：58KB）
- 【December 17th, 2020】Upcoming measures prior to the New Year’s holidays（PDF：176KB）
- 【December 9th, 2020】Upcoming measures based on the current COVID 19 situation（PDF：109KB）
- 【November 27th, 2020】Upcoming measures based on the current COVID 19 situation（PDF：540KB）
- 【November 19th, 2020】Upcoming measures based on the current COVID-19 situation（PDF：572KB）
- 【October 23rd, 2020】Preparations henceforth for an influenza epidemic（PDF：537KB）
- 【September 25th, 2020】Upcoming measures based on the current COVID-19 situation（PDF：313KB）
- 【September 1st, 2020】Upcoming measures based on the current COVID-19 situation（PDF：277KB）
- 【August 1st, 2020】Request to the residents of Kyoto Prefecture（PDF：168KB）
- 【July 31st, 2020】Upcoming response to the situation of progressing to the special warning level （PDF：314KB）
- 【July 22nd, 2020】Upcoming response to the spread of infections（PDF：541KB）
- 【July 15th, 2020】Future approach for countermeasures given to the situation of progressing to the warning level（PDF：225KB）
- 【June 29th, 2020】Request to the residents of Kyoto Prefecture（PDF：107KB）
- 【May 27th, 2020】Future approach for countermeasures against the Novel Coronavirus infection （PDF：858KB）
- 【May 21st, 2020】Policies following lifting of the state of emergency（PDF：538KB）
- 【10th April, 2020】Request for the declaration of a state of emergency（PDF：37KB）
- 【8th April, 2020】Governor's message to the residents of the prefecture（PDF：49KB）
- 【14th February , 2020】 Summary of information regarding the novel Coronavirus for international residents（PDF：249KB） （日本語版）（PDF：123KB）
- 【30th January , 2020】 Summary of information regarding the new type of Coronavirus for international residents（PDF：246KB） （日本語版）（PDF：115KB）
- 【24th January, 2020】Regarding the new type of Coronavirus that has been identified in the Wuhan, Hubei Province in China（PDF：184KB）