Home > Information about 2019 Novel Coronavirus (2019-nCoV) Infection


Information about 2019 Novel Coronavirus (2019-nCoV) Infection

To all prefectural residents and visitors

There is no need for elevated concern, so please remain calm and abide by the following points:

  • Wash your hands thoroughly
  • Wear an appropriate mask

These should be carried out alongside any other measures you would normally take to protect yourself against influenza.

Key points for washing your hands

  • After washing your hands, dry your hands thoroughly with a clean towel or with disposable paper towels. When using alcohol-based hand sanitizers, thoroughly rub it into your hands until dry. (If you leave your hands wet, the virus has a chance of surviving and sticking to your hands.)
  • When your hands have touched various surfaces, there is a chance that germs could be present. Before washing your hands, do not touch your eyes, nose, mouth and other parts of you face as it increases the risk of infection.

Key points for the proper usage of a mask

  • Wear the mask correctly (Firmly covering up to and including your nose)
  • Be sure to wear a mask when going to crowded places, when near people who are sneezing or coughing, or when you yourself have been coughing or sneezing.
  • When wearing a mask, refrain from touching it when possible.
  • When removing a mask, refrain from touching the outside of the mask and remove it by the straps
  • After removing a mask, thoroughly wash your hands
  • Do not reuse masks
  • When you are experiencing symptoms such as coughing and sneezing and you are not wearing a mask, please abide by proper coughing and sneezing etiquette. (Cover your mouth with your arm, be careful not to spray when coughing/sneezing etc.).

 These measures aren’t just to prevent the spread of 2019 Novel Coronavirus (2019-nCoV) Infection, but also to prevent the spread of influenza and the common cold. Please follow the fundamentals of infection control measures.

2019 Novel Coronavirus (2019-nCoV) Infection

  • The main symptoms are fever, coughing and general fatigue. There are cases where it can lead to pneumonia and, ultimately, death.
  • Transmission from person to person has been confirmed, however at the present time within Japan there is no confirmation of any widespread transmission taking place.

Further information for the infection can be found at the Ministry of Health, Labour and Welfare's webpage listed below:

Japan National Tourism Organization (JNTO) operates a visitor hotline 24 hours a day, 365 days a year.Please feel free to call for tourist information or assistance in case of accidents or emergencies including novel coronavirus. Support is available in English, Chinese,and Korean. 


To those who are returning from, or are entering, the Hubei or Zhejiang Provinces.

  • If you are experiencing symptoms such as coughing or a fever, then make sure to start wearing a mask and proceed to visit a medical facility immediately. Also, upon visiting a medical facility be certain to report that you have visited the Hubei or Zhejiang Provinces recently.

Update of  2019 Novel Coronavirus (2019-nCoV) Infection

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