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Accommodation facility

For foreign travelers who will be recuperating at an accommodation facility

Kyoto Prefecture has established "recuperating facilities" in Kyoto City for those who test positive for COVID-19 but do not require hospitalization for treatment, so that they can recuperate safely without spreading the infection to others. If a contact for Kyoto Prefecture determines that recuperation at an accommodation facility is appropriate, we will request admission through a travel agency. The standard length of stay is approximately 10 days.

Main differences from regular hotels

Those recuperating facilities are operated by Kyoto Prefecture using private hotels and they do not provide regular hotel services. The main differences from regular hotels are as follows:

  • Nurses are on duty 24 hours a day to check on the health of residents daily. If necessary, a doctor will be available for contact via video conference.
  • Drinking and smoking are not permitted.
  • You are responsible for cleaning your own room.
  • You cannot visit other rooms or other floors of the facility.
  • Restaurants inside the hotel are closed and you are unable to use room service.
  • Accommodation fees are paid for by Kyoto Prefecture, and all meals are provided free of charge.

Facilities and equipment, etc.

The following are prepared for you in the room you’ll be staying:

○TV ○Fridge ○Hot water dispenser/kettle ○Shampoo, conditioner, body soap

○Hair dryer ○Tissues ○Internal telephone line ○Thermometer, Pulse oximeter

○Various towels, tooth brush, tooth paste, comb, slippers (You will be provided just one pair)

※There are no microwaves.

Food

Japanese-style boxed lunches will be distributed for breakfast, lunch and dinner. Japanese tea and drinking water are available in the common space, so please take them freely. If you have food allergies or any dietary restrictions, please inform the staff.

Health checks, medical exams etc.

A nurse will periodically check your physical condition and a doctor will examine you if deemed necessary.

Depending on your medical condition, the doctor may prescribe medication, arrange for outpatient visits to medical facilities, or arrange for hospitalization. If you have a valid insurance plan in Japan, please bring written proof of coverage.

Leaving the facility

After a certain period of time, when the doctor determines that the patient is ready to leave the facility, the patient will be informed in advance of the date and time of discharge. Please make arrangements with travel agencies and other related parties regarding your post-discharge travel itinerary. When you leave the facility, please make sure that you haven’t left anything behind and be sure to take all of your belongings with you.

Other points

  • Please observe the following rules when using online shopping services:

Please specify the room number and name of the recipient in the address.

Please select morning delivery.

Please complete the payment by yourself. (The staff will not be involved with any payment arrangement.)

Please note that no perishable, refrigerated, or frozen items can be accepted.

Please note that no food and beverages delivery can be available.

  • There are no coin-operated laundry facilities. Please carry out simple clothes washing as necessary in your room.
  • There is free Wi-Fi available, but please understand it can become congested at certain times.

This concludes the informational form. For more details, please refer to the "Admission Handbook" given to you at the time of admission.(Japanese, English, Chinese, and Vietnamese versions available)