Home > Information about 2019 Novel Coronavirus (2019-nCoV) Infection


Information about 2019 Novel Coronavirus (2019-nCoV) Infection

Request for the declaration of a state of emergency(April 10th, 2020)(PDF:37KB)
Governor's message to the residents of the prefecture(April 8th, 2020)(PDF:49KB)

To all prefectural residents and visitors

There is no need for elevated concern, so please remain calm and abide by the following points:

These should be carried out alongside any other measures you would normally take to protect yourself against influenza.

Key points for washing your hands

  • After washing your hands, dry your hands thoroughly with a clean towel or with disposable paper towels. When using alcohol-based hand sanitizers, thoroughly rub it into your hands until dry. (If you leave your hands wet, the virus has a chance of surviving and sticking to your hands.)
  • When your hands have touched various surfaces, there is a chance that germs could be present. Before washing your hands, do not touch your eyes, nose, mouth and other parts of you face as it increases the risk of infection.

About coughing etiquette

  • Coughing etiquette is the act of using a mask, tissue, handkerchief, one’s sleeve, or the nook of one’s arm to cover your mouth and or nose when coughing or sneezing, in order to avoid possibly passing on infections to other people.
  • When meeting with people face to face and you’re coming into close contact (a distance of approximately 2 meters, or the length of space for both people to reach out their arms) for set periods of time, and environments where you will be mixing with large numbers of people, there is a high risk of infection. To protect yourself in situations where it’s easy to spread infections, you should consistently wash your hands and follow coughing etiquette.
  • Wear the mask correctly (Firmly covering up to and including your nose)
  • Be sure to wear a mask when going to crowded places, when near people who are sneezing or coughing, or when you yourself have been coughing or sneezing.
  • When wearing a mask, refrain from touching it when possible. 

 These measures aren’t just to prevent the spread of 2019 Novel Coronavirus (2019-nCoV) Infection, but also to prevent the spread of influenza and the common cold. Please follow the fundamentals of infection control measures.

Dedicated consultation service

As of March 10th (Tuesday) from 9am, a simultaneous interpretation telephone service has been made available to all international residents and tourists in Kyoto Prefecture.

Operating hours: 24/7 support

Telephone number: 075-414-4726

<Supported languages: English, Chinese, Korean, Portuguese, Spanish, Vietnamese>

※Vietnamese support is only available from 8:00 - 22:00

To those who exhibit the following symptoms, do not go directly to a medical facility and instead please contact the dedicated consultation service first.

  • Cold-like symptoms, a fever of 37.5℃ or above that has continued for 4 or more days.
  • Extreme fatigue (physical weariness) and difficulty breathing (labored breath).

※Elderly people or those with previously underlying conditions should consult when they have had the above symptoms for 2 or more days.

As a result of the consultation, if it is deemed necessary then you will be informed of a time to see a doctor and the method of your visit (method of transport and entering into a medical facility).

Furthermore, this consultation service is also accepting general inquiries regarding the novel coronavirus.

2019 Novel Coronavirus (2019-nCoV) Infection

  • The main symptoms are fever, coughing and general fatigue. There are cases where it can lead to pneumonia and, ultimately, death.
  • Transmission from person to person has been confirmed, however at the present time within Japan there is no confirmation of any widespread transmission taking place.

Further information for the infection can be found at the Ministry of Health, Labour and Welfare's webpage listed below:

Japan National Tourism Organization (JNTO) operates a visitor hotline 24 hours a day, 365 days a year.Please feel free to call for tourist information or assistance in case of accidents or emergencies including novel coronavirus. Support is available in English, Chinese,and Korean. 



【Ministry of Justice】Information about the Novel Coronavirus(easy Japanese)



【Council of Local Authorities for International Relations(CLAIR)】Information about the Novel Coronavirus(easy Japanese)


Update of 2019 Novel Coronavirus (2019-nCoV) Infection

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