Home > Information about 2019 Novel Coronavirus (COVID-19) Infection


Information about 2019 Novel Coronavirus (COVID-19) Infection

Consultation, medical examination and testing system for the 2019 Novel Coronavirus (COVID-19)Infection 

  • If you have symptoms such as a fever, cough, loss of taste and/or smell, etc., please first call a nearby medical institution (clinic or hospital of your local area). 

Please visit the following website for information on local clinics and hospitals (Japan National Tourism Organization (JNTO):https://www.jnto.go.jp/emergency/eng/mi_guide.html(External link)

  • Please undergo a medical examination at a time specified by the medical institution. PCR testing for detecting COVID-19 or the influenza virus is conducted based on the diagnosis of a doctor (or you will be referred to a medical institution that can carry out PCR testing)
  • Those who test positive for COVID-19 after using a rapid antigen self-test kit need to register their information in order to receive the available support during their recuperation period, which includes access to daily life support goods and possibly staying at a recuperation facility. The registration application website is currently under preparation and not yet available for use, so for the time being please contact the Kyoto Medical Consultation Center. 
  • If you do not have a family doctor or if your inquiry is at night or during a time when medical institutions are closed, please contact the Kyoto Novel Coronavirus Medical Consultation Center. 



Kyoto Novel Coronavirus Medical Consultation Center


Operating hours: 24/7 support

Telephone number: 07


<Supported languages: English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Thai>

※Vietnamese support is only available from 10:00 - 20:00

※Thai support is only available from 9:00 - 18:00


For other language support services, please contact Kyoto Prefecture Multilingual Living Consultation Service.

https://www.kpic.or.jp/english/information/livingconsultation.html(External link)

(Available from 10:00 – 17:00 (except for the second and fourth Tuesdays of each month, and during the New Year’s holidays)


To all prefectural residents and visitors

Please abide by the following points:

These should be carried out alongside any other measures you would normally take to protect yourself against influenza.

2019 Novel Coronavirus (COVID-19) Infection

With the ongoing coronavirus infection, it’s important to understand what the symptoms are and how to best protect yourself and limit the spread of infection.

  • The main symptoms are a fever, coughing, general fatigue, and a loss of taste and/or smell. There are cases where COVID-19 can lead to pneumonia and, ultimately, death.
  • Infection occurs most commonly when in close proximity to other people, avoiding the “three Cs” is a simple way to remember this. The three Cs are closed spaces, crowded places, and close-contact settings, do your best to avoid these conditions.

Key points for washing your hands

  • After washing your hands, dry your hands thoroughly with a clean towel or with disposable paper towels. When using alcohol-based hand sanitizers, thoroughly rub it into your hands until dry. (If you leave your hands wet, the virus has a chance of surviving and sticking to your hands.) Make sure to wash each finger individually and thoroughly, along with the tips and the nails.
  • When your hands have touched various surfaces, there is a chance that germs could be present. Before washing your hands, do not touch your eyes, nose, mouth and other parts of you face as it increases the risk of infection.

About wearing a mask

  • Wear a mask to avoid possibly passing on infections to other people.
  • When meeting with people face to face and you’re coming into close contact (a distance of approximately 2 meters, or the length of space for both people to reach out their arms) for set periods of time, and environments where you will be mixing with large numbers of people, there is a high risk of infection. To protect yourself in situations where it’s easy to spread infections, you should consistently wash your hands and follow mask wearing rules.
  • Wear the mask correctly (Firmly covering up to and including your nose)
  • Be sure to wear a mask when going to crowded places, when near people who are sneezing or coughing, or when you yourself have been coughing or sneezing.
  • When wearing a mask, refrain from touching it when possible. 

These measures aren’t just to prevent the spread of 2019 Novel Coronavirus (COVID-19) Infection, but also to prevent the spread of influenza and the common cold. Please follow the fundamentals of infection control measures.

Further information for the infection can be found at the Ministry of Health, Labour and Welfare's webpage listed below:
https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/newpage_00032.html(External link)

Support systems for International Residents and tourists 

For living support for international residents, please contact the Kyoto Prefecture International Residents General Consultation Servicehttps://www.kpic.or.jp/english/information/livingconsultation.html(External link)


For the support systems that are available to working international residents, please contact the International Residents Labour Advice Dial service:

For Foreigners Working in Companies https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/koyou_roudou/koyou/jigyounushi/page11_00003.html(External link)

Telephone Consultation Service for Foreign Workers https://www.checkroudou.mhlw.go.jp/soudan/foreigner_eng.html(External link)


Japan National Tourism Organization (JNTO) operates a visitor hotline 24 hours a day, 365 days a year.Please feel free to call for tourist information or assistance in case of accidents or emergencies including novel coronavirus. Support is available in English, Chinese,and Korean,please contact them using the following number:050-3816-2787

Miscellaneous links for further information 

【Ministry of Justice】Information about the Novel Coronavirus(easy Japanese)

http://www.moj.go.jp/content/001313791.pdf(External link)


【Council of Local Authorities for International Relations(CLAIR)】Information about the Novel Coronavirus(easy Japanese)

http://www.clair.or.jp/tabunka/portal/info/contents/114517.php(External link)


【AMDA International Medical Information Center】The New Coronavirus Multilanguange Consultation Center


https://www.amdamedicalcenter.com/activities(External link)


【NHK WORLD】Information about the Novel Coronavirus

https://www.nhk.or.jp/nhkworld-blog/en/(External link)


【Ministry of Justice】Information related to New Coronavirus Infection(COVID-19) from Immigration Services Agency 

http://www.moj.go.jp/EN/nyuukokukanri/kouhou/m_nyuukokukanri01_00003.html(External link)


【Organization for Technical Intern Training】Information for technical intern trainees

https://www.otit.go.jp/CoV2/(External link)

Update of 2019 Novel Coronavirus (COVID-19) Infection